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How do I Set or Change My Order Policies?

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Your order policies appears on your policy page.   These describe the general terms and conditions for doing business with your site. Writing an order policy can be very difficult, so the system will help you do it by adding standard clauses any place that you don't add specific ones.  There are three sources of information that are combined to make your order policy page:

Some portions of your order policies are set by your mall group and cannot be changed.

Some portions  of your order policy are set by you, using the menu choices in the "site customization";

Some portions or your order policy created automatically by the system, based on the choices you've made in configuring your store.

The policy page is divided into these sections:

PRICING
Currency Clause: This is controlled from the Design and Input Options submenu and should contain the name of the currency you use in your store.  Note that the system is really only intended for U.S. dollars; please check with customer support if you are planning on using any other currency.  If you don't put anything in this field, we will fill it out for you with this text:  "Please note that all prices are in U.S. Currency."

Shipping Charges Clause:  If you check the box in site customization that titled 'Shipping Charges Included', it will be reflected here; otherwise the clause will say that the charges are not included.  Note that your buyers will be internationally located; free shipping can be an extremely expensive choice, so if you are including shipping, we will automatically add the term 'to U.S. addresses only' to this clause. If you don't put anything in this field, we will fill it out for you with this text:  "Shipping and handling are not included.."

ORDER PROCESSING
Payment Clauses: These clauses are generated by the system, based on the choices you've made for including shipping (or not), and the payment methods you've selected.  We will automatically add these words: "After you submit your order, you will receive a computer-generated confirmation that your order was placed."  If you have automatic shipping  calculation enabled, we will automatically add "If additional charges for shipping, handling or insurance apply to your order or if sales taxes apply, we will also let you know those amounts at that time."  If your site accepts checks, this text will appear next: "If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock. If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks."

If your site accepts money orders: "If you are paying by money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock."

Order Processing Time Clause:  This is controlled from your site customization and allows you to enter the number of days you normally take to process an order.  For each payment method you've selected, we automatically start the sentence with the words " Item(s) paid for by xxxxxx are shipped " where 'xxxxxx' is the payment method -- check, money order, payment service or credit card.  Iif you've not specified a processing time, will automatically complete the sentence for you "3 business days after receipt".

Transit Time Clause: This is controlled from your site customization and allows you to tell the customer how long your normal shipping method takes.  If you don't supply the transit time clause, nothing will appear.

SALES TAX
Sales Tax Clause: This is controlled from your Design and Input Options and allows you to tell the customer in what states (if any) you are collecting sales taxes.   Note:  If you do need to collect sales tax, by far the easiest way is to use the feature in site customization that allows you to have these taxes automatically calculated at the time the customer places the order.  When you do this, you avoid surprising the customer with any 'extra' charge. If you don't enter anything in this field, we'll add these words: "Sales taxes (if any) are calculated based on the location to which the product is being shipped."

SHIPPING POLICY
Default shipping method: This is controlled by the default shipper that you've specified in your site customization.  If you don't specify any shipper, we assume you are shipping by U.S. mail.  If you have not selected the preference for free shipping, we will automatically add this clause "Buyer is responsible for shipping and insurance."; if you've indicated that shipping charges are included, we'll add "Shipping and handling is free on orders shipped to U.S. addresses."

International Shipping Method: This is controlled from your site customization in the 'International Shipping' Clause.  If you enter no value, the system will use add "All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service or UPS."

RETURN POLICY
Return Policy Clause: This is controlled from your site customization.  Note that your mall group may have default policies that you'll need to follow; all our malls require you to give the the customer at least 7 days to return the product and this return can be for any reason that the customer sees fit.  It is perfectly acceptable in ALL our malls to not refund shipping, but you should explicitly say so.  The system will automatically add these words: "We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have <i>any</i> questions about the item(s) you are ordering, please use our question form to ask us about the item before placing your order."

If you've specified a return clause, that will appear next; if you don't, the system will automatically add the following standard clause: "If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible.  Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return."

RESTOCKING POLICY
Restocking Policy Clause:  This is controlled from your site customization. If you don't specify a restocking clause, the system will automatically state: "We do not charge restocking fees."

DAMAGE POLICY
Damage Policy Clause:  This is controlled from your site customization. If you don't write your own damage policy, the system will add "We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must take the entire order (all contents and all original packing material) to your local U.S. Post Office to file a claim. The U.S. Post Office will send the claim to us for processing. Do not repack and do not mail the damaged items back to us. This will void the U.S. Post Office insurance and we will not be able to give you a refund."

OTHER
Anything Else Clause:  This is controlled from your Design and Input Options -- you can create paragraphs of text, with titles as you wish, if you have other areas in which you have policies defined.

Remember -- your policies must be in accordance with those of your mall group and are subject to review at any time.

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