Policies and FAQ
|PRICING: Please note that all prices are in United States currency or equivalent only.
International orders must be in an International Money Order or Western Union..
Shipping and handling are
included on shipments made to U.S. addresses.
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
If there are taxes that apply to your order, we will also let you know the amount at that time.
- If you are paying by money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- Item(s) paid for by money order are shipped 3 business days after receipt
- If you are paying by credit card, your order will be shipped 3 business days after receipt
|SALES TAX: Minnesota residents: 7.775% sales tax will be automatically added. If you provide a completed resale exemption form with payment, this can be deducted.
|OUR SHIPPING POLICY: Most items will be shipped by Best_Way-Free. Shipping and handling is free on orders shipped to U.S. addresses.We
may elect to ship by some other carrier and will notify you if that is the case. We will ship internationally to select countries.
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: We reserve the right to charge a standard restocking fee of 15% for:
- returned items
- an order cancelled before shipping
- upon receipt of properly returned merchandise.
Only undamaged or unaltered merchandise may be returned. Any item may be returned for any reason for a refund, less any shipping and insurance costs. A restocking fee may apply. Please contact us within 3 days of receipt of package for coordination of your return. Returned items must be received within 7 days from the date you contact us regarding the return. Items must have the orange security tag intact and undisturbed. Sorry, there are no exceptions. Items returned without the security tag will not be refunded nor returned. Please retain the original shipping materials for your return. Any unauthorized, improperly packaged, or non-insured returns will be refused delivery.
|OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund.
If you make an offer for any item and your offer is accepted, an order must be placed within 48 hours after acceptance. Price are adjusted AFTER the order is place. It is the customer's responsibility to place the order. Failure to place an order within this time frame will render the agreement void.
Thank you for shopping at A Glass Collector - Vintage Antiques and Collectibles!