Policies and FAQ |
| PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped 3 business days after receipt
- If you are paying by credit card, your order will be shipped 3 business days after receipt
- If you are using our option for a payment service, your order will be shipped 3 business days after receipt
The price for shipping and handling is in the item description. It will be entered in the shipping field.
Shipping in Continental USA should expect to take about a week. If you need something faster, then there are many express options available.
We will usually ship USPS Priority Mail Insured, but we reserve the right to ship with other company or method in case that is better for the destination.
If you have ordered more than one item, we will try to combine the order to reduce shipping charges; if this is the case, we will contact you with the shipping cost before charging your credit card; if by check or money order, please wait to send the check until we have contacted you with total shipping cost. Thank you. |
| SALES TAX: MN residents add 7.25% sales tax. If you have a Tax ID number, we will not charge you the sales tax if you provide documentation as such. Taxes are the buyer's responsibility when shipped out of MN. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. International orders should expect increased time and shipping costs please. If you are an international customer, we will send you the shipping cost when you place your order. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: There is a standard restocking fee of 10% for an order cancelled before shipping, or upon receipt of properly returned merchandise. Only undamaged or unaltered merchandise may be returned. |
| OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. |
| Shipping policy
Shipping charges are noted per item for US orders. International orders will be given shipping quote after order is placed. If more than one item is ordered we will combine to reduce shipping costs as able. |
Thank you for shopping at A Pair Of Collectors!
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