Policies and FAQ
|PRICING: Please note that all prices are in U.S. Dollars.
Shipping and handling are not
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
Shipping and handling fees are a flat $4.85 per item, and $1 for each additional item added which will be included on your Invoice Acknowledgment. Insurance is optional at $1.95 per each $50 of coverage.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped 3 business days after receipt
- If you are using our option for a payment service, your order will be shipped 3 business days after receipt
IF ORDERING MORE THAN ONE ITEM, ADDING INSURANCE, OR SHIPPING INTERNATIONAL, PLEASE WAIT FOR YOUR ORDER ACKNOWLEDGMENT BEFORE MAKING YOUR PAYMENT. Note: If you do not receive your acknowledgment, check your Spam Blocker to be sure our e-mails are not blocked by your system.
|SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped.
|OUR SHIPPING POLICY: Most items will be shipped by USPS-FirstClass. We
may elect to ship by some other carrier and will notify you if that is the case. International shipping world wide is a flat $9.65 for the first item, and $1 for each item added to the order which will be included on your Invoice Acknowledgment. We have not offered insurance for most International buyers because of the outrageous costs, however, in most countries we can add Shipping Confirmation upon your request for an additional $10.35, which would give a little more protection than being without. PLEASE WAIT FOR YOUR ORDER ACKNOWLEDGMENT WITH THE CORRECT SHIPPING CHARGES BEFORE MAKING YOUR PAYMENT.
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: If you choose to return an item for any reason other than it being represented incorrectly; at our discretion we charge a 10% restocking fee.
|OUR DAMAGE POLICY: Your package is covered with insurance only if you elect it at check-out. Cost is $1.95 for each $50 of merchandise coverage. In case of damage, you must keep all packing materials and contact us within 7 days of delivery to request your "Receipt for Insured Parcel" slip to be mailed to you for your USPS claim.
Next you must take the entire order (all contents and all original packing material) to your local U.S. Post Office to file a claim. The U.S. Post Office will send the claim to us for processing. Do not repack and do not mail the damaged items back to us. This will void the U.S. Post Office insurance and we will not be able to give you a refund.
|OTHER IMPORTANT INFORMATION
ABOUT OUR MERCHANDISE: All our jewelry is antique or vintage used pieces for the most part. For this reason we try to show close-up photo's for your examination, however, please feel free to ask questions before you purchase. This will save all of us time and frustration. Your questions are important to us.
STORE HOURS: Someone is almost always available to answers your questions within 24 hours.
PAYMENT METHOD: I prefer Money Orders or Checks, but you do have the option of using PayPal or Google Checkout.
LAYAWAY: If you are interested in making a large purchase that you would like to make payments on, please contact us regarding our layaway plan.
Thank you for shopping at Bangles & Beads!