Policies and FAQ |
| PRICING: Please note that all prices are in U.S. dollars.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped 3 business days after receipt
- If you are paying by credit card, your order will be shipped 3 business days after receipt
- If you are using our option for a payment service, your order will be shipped 3 business days after receipt
Normally, you should expect US shipment to take about a week. |
| SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-FirstClass. We
may elect to ship by some other carrier and will notify you if that is the case. IMPORTANT: International customers should contact us prior to ordering for shipping and handling charges and ordering restrictions. Please note we reserve the right to refuse any international order. We are unable to ship certain items--chemicals, solvents, flammables etc.--outside the USA. UK customers: Some orders may be paid for in Pounds Sterling cheques drawn on a UK bank and sent to our UK address; orders will be held until cleared. Please contact us prior to ordering for pre-approval. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees provided the item is returned unused and in the same condition as sent. |
| OUR DAMAGE POLICY: Unless you purchased insurance, we are unable to assist with claims for damaged items. |
PLEASE NOTE:
IMPORTANT: International customers should contact us prior to ordering for shipping and handling charges and ordering restrictions. Please note we reserve the right to refuse any international or suspicious order. We are unable to ship certain items--chemicals, solvents, flammables etc.--outside the USA. UK customers: Some orders may be paid for in Pounds Sterling cheques drawn on a UK bank and sent to our UK address; orders will be held until cleared. Please contact us prior to ordering for pre-approval.
To contact us directly, or to pay by PAYPAL, please use our email ID, CeramicsRestorer@aol.com.
The buyer understands and agrees that The British Accent and its owner(s) cannot be held liable for any damage to items or injury to individuals caused by any products or information sold by us. Use at your own risk and follow all instructions and safety guidelines. Keep inappropriate products away from children and pets. |
Thank you for shopping at THE BRITISH ACCENT, Ceramic Restoration!
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