Policies and FAQ
|PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
We always try to ship in 3 days or less. Please feel free to e-mail with any additional questions.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped after funds have cleared.
- If you are using our option for a payment service, your order will be shipped after funds have cleared.
We will charge actual cost for shipping, insurance and tracking. Via USPS or UPS. Whatever is more best or cost effective in your case. Some items might need professional UPS Store packaging.
|SALES TAX: FLORIDA 6% sales tax unless you can provide tax id copy.
|OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. International Buyers – Please Note:
We ship via USPS Express Air to provide you with fast and safe service that offers insurance and tracking.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: 10%
|OUR DAMAGE POLICY: No returns without our original store paper label that rips once removed.
ITERNATIONAL BUYER assumes responsibility for all import duties/taxes and etc., and a possible customs hold. Please determine your country's customs for any additional costs before placing any bids.
Thank you for shopping at Chernysh Antiques & Fine Art!