Policies and FAQ
|PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
Normally we pack and ship items within 24 - 48 hours after payment is received for your order. We will email you at the address you provided if there is a major delay beyond our control.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- If you are paying by credit card, your order will be shipped 3 business days after receipt
- If you are using our option for a payment service, your order will be shipped 3 business days after receipt
|SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped.
|OUR SHIPPING POLICY: Most items will be shipped by UPS-GND. We
may elect to ship by some other carrier and will notify you if that is the case. International shipping will by by USPS Priority Mail International and only to some pre-approved countries.
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: There may be a 10% restocking fee on returned items (depending on why the item is being returned) to cover the processing costs of the original order. If you purchased the returned item during a period of free shipping promotions, you may be charged the original shipping costs upon return of the item as we do not pay for shipping on returned items.
|OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and ruin any hopes for you to get a refund. Shipping damages occurring during transit are the responsibility of the carrier and why it is important for you to make sure that shipping insurance is selected with your checkout. If you do not select shipping insurance during checkout, any damage during shipping is at your own risk.
Broken glass projector lamps or broken filaments in glass projector lamps can happen in shipment when the carrier handles the parcel in a rough manner. We will make sure the projector lamp works before we ship, but there is no warranty on projector lamps should they get damaged in shipment.
|ALTERNATIVE SHIPPING ON FRAGILE ITEMS:
In some cases, we may change the shipping method requested (at our expense) if we have had a poor experience rate of shipping certain fragile items with a certain carrier. We will notify you of that change in carrier shipping when we send you the shipping acknowledgment email.
Thank you for shopping at Daryls Clocks Galore!