Policies and FAQ
|PRICING: Please note that all prices are in Credit Cards,Debit Cards. PayPal, Money orders or checks. .
Shipping and handling are not
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
If there are taxes that apply to your order, we will also let you know the amount at that time.
All orders sent to the U.S. are processed within 3 business days.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped 3 business days after receipt
- If you are paying by credit card, your order will be shipped 3 business days after receipt
- If you are using our option for a payment service, your order will be shipped 3 business days after receipt
International shipping may take longer For Lady Head vases and other glass and pottery items, I ship Priority Mail insured.
|SALES TAX: I pay sales tax.
|OUR SHIPPING POLICY: Most items will be shipped by Best_Way-Standard. We
may elect to ship by some other carrier and will notify you if that is the case. I will ship to the checked countries. . I have shipped several lady head vases to Australia. Please contact me about shipping. Payment methods for the United States include , PayPal and Charge cards as well as USPS money orders. I prefer PsyPal for international sales. Dianne
I accept PayPal for payment on international sales. Payment must clear the website before I ship.
If I am shipping a lady head vase or other breakable item internationally,
I prefer to use USPS insured. Thank you.
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: We do not charge restocking fees.
|OUR DAMAGE POLICY: Every item I ship to the United States is insured. If something is damaged via UPS, please take the box to the UPS counter.
Thank you for shopping at Cookie's Collectibles!