Policies and FAQ
|PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
We will ship on Fridays after payment is received and cleared.Please be aware that Google orders take up to 3 business days clear, no item will be shipped before Google payments clear and are credited. Please contact us immediately if your item arrives damaged,as we require insurance on all of our packages and damage claims must be processed by the shipping agent -- we will not be held responsible for damages during shipping -- but we will do all we can to help resolve any problems in this area. If insurance is not Purchased we will not accept returns for broken items and we will not refund any monies. We will not ship to PO Boxes or APO - FPO addresses, we will ONLY SHIP TO VERIFIABLE ADDRESSES.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped 3 business days after receipt
- If you are using our option for a payment service, your order will be shipped 3 business days after receipt
|SALES TAX: Sales tax will be collected on sales in the State of Virginia only.
|OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. All customs, duties and tax fee's for all international shipping is the sole responsibility of the buyer. Please check with your country to determine the costs associated with these fee's before purchasing.
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: We do not charge restocking fees.
|OUR DAMAGE POLICY: For items damaged during shipping it is imperative that you save the items and all packaging in the condition that it arrived to you, this is required to file insurance claims with the various shipping companies, please notify us ASAP that your item has been damaged during shipping so we may guide you through the claims procedures. Any item that is damaged during shipping and did not have postal insurance on it Will not be refunded. Postage costs will not be refund for returned packages.
|Best offer and Make an offer purchases
We do not allow the use of any discount coupon (other than our free shipping offer on orders over $300) to be used in conjunction with any best offer or make an offer purchase.
Thank you for shopping at Downhome Antiques & Collectibles, Inc!