Policies and FAQ
|PRICING: Please note that all prices are in US Dollars.
Shipping and handling are not
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
UPS can take up to 6 business days to deliver depending on location in relation to AZ
- If you are paying by credit card, your order will be shipped 3 business days after receipt
Shipping totals are based on 1 item, DOUBLE BOXED, free insurance, delivery tracking, plus handling.
|SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped.
|OUR SHIPPING POLICY: Most items will be shipped by UPS-GND. We
may elect to ship by some other carrier and will notify you if that is the case. Shipping to international destinations is done only by USPS mail at Priority for over 4 pounds with free insurance and First Class for under 4 pounds with no insurance.
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: A restocking fee of 25% of the original cost will be billed to your credit card or deducted from your refund for returned or cancelled orders already paid. UNINSURED RETURNED ITEMS WILL BE REFUSED AND RETURNED BACK TO YOU.
|OUR DAMAGE POLICY: All damage or loss claims must be reported to Dinnerware Replacements and not to UPS. MANUFACTURING FLAWS OR DEFECTS ARE NOT COVERED BY UPS OR BY THIS STORE SINCE MOST ITEMS SOLD ARE USED AND OLD.
Please email within 3 days of receiving a damaged product or after a week for a lost shipment. An email will be sent giving you the steps needed for a claim to be started.
Be sure you KEEP all boxes and all packing materials or UPS will not pay a claim. We will do all the needed paperwork to file your claim after you provide the information that will be listed on the followup email.
All refunds will be paid to us from UPS and then we will refund by business check. Allow from 2-4 weeks for the final settlement after date of filing.
|PAYMENTS ARE DUE WITHIN 7 DAYS OF PURCHASE
All payments are due within 4 days of your purchase date. Please be considerate and if you have no intention of paying, please do not purchase. It is unfair to my other customers and for my business operating expenses to keep items on hold for a payment that you have no intention of sending. If you do not pay for your purchase within the 4 days and and do not contact me as to the reason why are you late, you will be blocked from making further purchases. No exceptions to this policy.
Thank you for shopping at Dinnerware Replacements!