Policies and FAQ
|PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped 3 business days after receipt
- If you are using our option for a payment service, your order will be shipped 3 business days after receipt
JEWELRY : $9.95 SHIPPING PER ORDER PLUS $2 PER ITEM FOR JEWELRY.
LARGE & HEAVY ITEMS: $9.95 PER ORDER PLUS SPECIFIED SHIPPING PER ITEM ORDERED.
International customers please CONTACT US with item number(s) for shipping options.
|SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped.
|OUR SHIPPING POLICY: Most items will be shipped by USPS-FirstClass. We
may elect to ship by some other carrier and will notify you if that is the case. Shipping on International orders will CALCULATED BASED ON SIZE & WEIGHT - EMAIL US FOR COST USING THE CONTACT US BUTTON ON OUR SITE.
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: 25% RESTOCKING FEE ON ALL RETURNED ORDERS - NO EXCEPTIONS. Please ask all questions prior to purchase.
|OUR DAMAGE POLICY: DO NOT DISCARD ANY PACKAGING!! you must take the entire order (all contents and all original packing material) to your local U.S. Post Office to file a claim. The U.S. Post Office will send the claim for processing. Do not repack and do not mail the damaged items back to us. This will void the U.S. Post Office insurance and we will not be able to give you a refund. For orders shipped via UPS or FEDEX: call the company and request to file a damage claim. KEEP ALL PACKAGING! They will contact us and begin processing the claim.
|We do not serve prior customers who returned items after our return window as stated on our site. Orders will be immediately cancelled and refunded.
Thank you for shopping at Victorian Grace Art-Antiques-Collectible Jewelry!