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Hyacinth House

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Policies and FAQ

PRICING: Please note that all prices are in U.S. Currency. Shipping and handling are not included.

 

ORDER PROCESSING POLICY: After you submit your order, you will receive a computer-generated confirmation that your order was placed. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed.
  • If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
  • If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
  • Item(s) paid for by money order are shipped 3 business days after receipt
  • If you are paying by credit card, your order will be shipped 3 business days after receipt
  • If you are using our option for a payment service, your order will be shipped 3 business days after receipt
Regular ground shipments usually take 2-7 business days for delivery; USPS First Class Parcel or Media Mail (book rate) generally takes 5-10 days.

 

SALES TAX: Virginia sales tax will be charged to customers with a billing or shipping address in the state of Virginia (unless a resale number is provided).

 

OUR SHIPPING POLICY: Most items will be shipped by Best_Way-Standard. We may elect to ship by some other carrier and will notify you if that is the case. The website shipping calculator applies only to domestic US destinations. Destinations outside the United States will be shipped by the US Postal Service or FedEx whichever is cheaper.

 

OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing your order.

If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.

 

OUR RESTOCKING POLICY: We reserve the right to charge a restocking fee for certain items.

 

OUR DAMAGE POLICY: please retain all damaged items & original packing material and email us for further instructions.

 

 

Thank you for shopping at Hyacinth House!


 

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Member of The Internet Antique Shop - antiques & collectibles

Hyacinth House
Contact us!
PO Box 2261
Winchester, VA 22604
United States

Updated Wednesday, August 23 2017
Product descriptions copyrightę 2017 Hyacinth House
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