Sales Policies

  Your satisfaction with every purchase is fully guaranteed. Look your purchases over for up to 7 days. If something does not please you, just ship it back, fully insured and safely packaged. We do ask that you notify us, so that we will know to expect the package. When the item arrives in the same condition as it was originally sent, a prompt refund will be issued. Layaways are excluded. Sorry, we cannot refund shipping charges. MD residents must add 5% Sales Tax or supply tax number.

TERMS:
All items are subject to prior sale & availability. We accept Check, Money Order, Visa, MasterCard, & Discover. Payment is expected within 7 days after order is placed. Charge card purchases are shipped immediately. Large check purchases must clear, delaying shipping up to 10 business days. Shipping charges are not refundable.

LAYAWAY:
We offer two Layaway Plans.
60 day Layaway Plan: 1/3 of the total price will hold any item for 60 days. Balance is due in full at the end of 60 days. Layaway deposits are not refundable. Layaway merchandise is not returnable.

6 Month Layaway Plan: This is available on large purchases only (over $500). 20% deposit with balance divided into equal payments. Take up to six months to pay with monthly installments. Reminder notices will not be sent on monthly payments. Layaway deposits are not refundable. Layaway merchandise is not returnable.

DOMESTIC SHIPPING:
We ship the most economical way possible, depending on the item purchased. Small items will be shipped US Postal Service, while larger, breakable items will be shipped UPS ground. A street address must be supplied for UPS delivery. Alternative shipping methods can be arranged. SHIPPING/HANDLING MINIMUM CHARGE IS $5.00 ON ALL ORDERS. If you request an uninsured shipment, we will not be responsible for loss or damage.

INTERNATIONAL SHIPPING:
Our normal shipment method is via United States Postal Service, Air Parcel Post insured. Other arrangements can be made upon request.

BREAKAGE:
We are experienced shippers, but breakage occurs occasionally. In this event, retain original shipping carton & packing material with damaged merchandise and notify us for instructions. If shipping was via UPS, call UPS for pick up; there will be no charge to you. Notify us and we will issue a refund. We will make the UPS claim. If shipping was via the US Postal Service, it will require you to take your damaged merchandise in its original packaging to the post office and fill out their form to initiate the claim. This claim process can take several weeks, and the US Postal Service will refund you directly.

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Email: krazycat@tias.com