Policies and FAQ
|PRICING: Please note that all prices are in Domestic payments will be in U.S. Dollars. Foreign payments must be made with Visa, Mastercard or Paypal..
Shipping and handling are not
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
Click START SECURE CHECKOUT and use PayPal or your credit card.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped on our next scheduled shipping date. We try to ship on Tuesday and Friday.
- If you are using our option for a payment service, your order will be shipped on our next scheduled shipping date. We try to ship on Tuesday and Friday.
If you have a coupon please use START SECURE CHECKOUT and use PayPal or your credit card.
The quoted shipping cost are an estimate. If you have purchased multiple small items, they will be packaged together and your shipping cost will be less, we will issue you a refund. If your invoice DOES NOT include shipping cost, we will contact with the postage fees when the order is packed.
We try to save you postage cost by sending most domestic shipments USPS First Class or Parcel Post. We only use Priority if the cost is approximately the same as regular mail, at the customers request or the items are very fragile.
ALL orders over $10.00 or fragile (glass or pottery) will require insurance...........
PLEASE wait for us to pack your order and give you the exact shipping cost before sending money order/check or PAYPAL payment........ Allow up to 4 FULL working days for your total.......
Our packing department does not work on weekends or holiday.......
With Credit card and PayPal payment shipments will be made within 7 days.......
Books and Magazines will be shipped Media mail if possible......
Most weeks we ship on Tuesday and Friday.
|SALES TAX: Sales taxes are calculated on the selling price of ALL items mailed to a California address. Unless you have a valid California Re-sale number.
Which must be placed in the 'COMMENTS BOX' on the order form or email to me at time of placing order.
|OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service and MUST be paid with a Visa, Master Card, Western Union Money Transfer or PayPal. We can no longer accept International Money Orders or checks.
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: We do not charge restocking fees.
|OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund.
|Minimum Fee for Shipping and Insurance.
We have a $2.50 minimum fee for Shipping cost.
Shipping charges over $2.50 are based on weight of item plus insurance. Insurance is based on sale price of the merchandise.
We do not have a set handling or packing charge but we do round off the shipping and insurance total to the next 50 cent/dollar.
Thank you for shopping at Neeley's Antiques & Collectibles!