Policies and FAQ
|PRICING: Please note that all prices are in US Dollars and Western Union.
Shipping and handling are not
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
PLEASE READ YOUR ITEM'S DESCRIPTION. MANY ITEMS CANNOT BE SHIPPED VIA FIRST CLASS MAIL. CHOOSE FIRST CLASS FOR JEWELERY, BUTTONS, BOOKS AND OTHER VERY SMALL ITEMS. CAKE PANS AND MOLDS CANNOT BE SHIPPED FIRST CLASS MAIL.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped We endeavor to ship items on the next business day.
- If you are using our option for a payment service, your order will be shipped We endeavor to ship items on the next business day.
|SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped.
|OUR SHIPPING POLICY: Most items will be shipped by USPS-ParcelPostIns. We
may elect to ship by some other carrier and will notify you if that is the case. I will be in contact with you to set shipping costs.
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: We do not charge restocking fees.
|OUR DAMAGE POLICY: In the unlikely event that your item is damaged, let us know immediately and we will start insurance claims for you. Do not mail the item back to us.
We are always glad to combine items to save you on postage costs. If your order has not arrived by 30 days, please contact us! Insurance claims will not be honored beyond 60 days for non delivery of items.
Thank you for shopping at Pumpkins & Peacock Feathers!