Policies and FAQ |
| PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
If there are taxes that apply to your order, we will also let you know the amount at that time.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped If you pay by USPS money order or by credit or debit card thru PayPal I will ship within 2 business days of payment received.
If you pay by check I will hold shipment for 3 days then ship within 2 business days of check cleared by my bank.
- If you are using our option for a payment service, your order will be shipped If you pay by USPS money order or by credit or debit card thru PayPal I will ship within 2 business days of payment received.
If you pay by check I will hold shipment for 3 days then ship within 2 business days of check cleared by my bank.
Normally, I ship within 2 business days after payment is received. I recommend insurance for orders over $30.00. With Delivery Confirmation you have a USPS tracking number to refer to if necessary.
I accept credit cards thru PayPal & USPS money order payments as cash.
With checks I ship as soon as check clears my bank.
Your package will have a return name & address: Helen Smith, 517 Spring Gardens Ct., Birmingham, Al. 35217.
To save handling cost I recycle packaging materials whenever possible.
I do not include a printed invoice in your package, so keep the information emailed to you from My Gigi's Treasures until you receive your order.
Media Mail shipping is for books only.
Happy shopping at My Gigi's Treasures!
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| SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityNoIns. We
may elect to ship by some other carrier and will notify you if that is the case. I use USPS.com to calculate the postage and insurance cost, using the total shipping weight and package size to the shipping address you provide. This total is added to your Order Confirmation email so you have the total amount due for your order. You then have your PayPal payment total. I choose the least expensive shipping method but if you have a preference, email me and I will calculate for that method. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
| OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. |
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Thank you for shopping at My Gigi's Treasures!
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