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Remember When

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   (888-653-7883) x702

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Policies and FAQ

PRICING: Please note that all prices are in U.S.dollars. Shipping and handling are not included.

 

ORDER PROCESSING POLICY: After you submit your order, you will receive a computer-generated confirmation that your order was placed. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed. If there are taxes that apply to your order, we will also let you know the amount at that time.
  • If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
  • If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
  • Item(s) paid for by money order are shipped 3 business days after receipt
  • If you are paying by credit card, your order will be shipped 3 business days after receipt
  • If you are using our option for a payment service, your order will be shipped 3 business days after receipt

 

SALES TAX: We ship from beautiful, sales-tax free New Hampshire.

 

OUR SHIPPING POLICY: Most items will be shipped by Best_Way-Standard. We may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be shipped by U.S.Postal service. Please select International Air Mail, either 1st class or Priority as your shipping option and your shipping will be automatically calculated. We use ShipSurance as our private insurer.

 

OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing your order.

If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.

 

OUR RESTOCKING POLICY: We do not charge restocking fees

 

OUR DAMAGE POLICY: We use ShipSurance as our private insurer. If your order is received damaged, please submit a report to me in writing and I will file the claim with ShipSurance, NOT with USPS. Please do not repack or mail the damaged items back to us without instructions from me.

 

Layaway Policy Prior notice is required for layaway. It is available with the following terms:
A 25% non-refundable down payment, payable within 10 days of placing the order, will place the item(s) on hold. Balance of payments should be made over the next 2 months. In case the order is not completed, everything above the initial 25% will be refunded. Credit card/PayPal payments only.

 

Thank you for shopping at Remember When!


 

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Remember When
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355 Summer Street
Bristol, NH 03222
United States

Updated Tuesday, January 07 2014
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