Policies and FAQ
|PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
**We combine shipping fees on multiple item purchases. If you are ordering more than one item, please contact us for a shipping quote. Insurance is optional, but highly recommended on fragile items. Insurance is included in UPS Ground fees.**
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped 3 business days after receipt
- If you are using our option for a payment service, your order will be shipped 3 business days after receipt
|SALES TAX: Sales tax is collected from Florida residents.
|OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. Please contact us for shipping fees to your country. Payment methods accepted for International orders vary by country. We will accept payment through PayPal or Western Union. We will only accept Visa or Mastercard payments from certain preferred countries, and the billing and shipping information must match.
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: We do not charge restocking fees.
|OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund.
|OUR UNDELIVERABLE RETURNED PACKAGE POLICY:
If your package is undeliverable due to an incorrect address on your part, and is returned to us by the shipper, shipping fees incurred for the second mailing to the corrected address will be paid by the buyer. If you do not wish to pay the fees again, and prefer to cancel the order, your refund given will be on the item price only. Shipping/insurance fees are nonrefundable.
Thank you for shopping at Sue's Antique Wonderland!