Policies and FAQ
|PRICING: Please note that all prices are in U.S. dollars
Note: Foreign currencies are accepted through our online payment options. .
Shipping and handling are not
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
Your purchase will be shipped within 1-2 days of order. We recommend Priority Mail for US shipments and where possible we will use Prioity Mail Flat Rate. We do ship Worldwide
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- If you are using our option for a payment service, your order will be shipped PRICING: Please note that all prices are in U.S. dollars
Note: Foreign currencies are accepted through our online payment services.
Orders using one of the offered online payment services are normally shipped no later than the 2nd busin
|SALES TAX: Sales tax applies to all items shipped to an address within the state of Tennessee. Exceptions: must supply resale certificate #
|OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. For tracking purposes, ALL OVERSEAS SHIPMENTS WILL BE SENT BY U. S. POSTAL SERVICE GLOBAL PRIORITY MAIL with insurance; we will ship overseas via US Parcel Post, but be aware that this method can take several weeks for delivery.
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: We do not charge restocking fees.
|OUR DAMAGE POLICY: All items are carefully packed using bubble wrap and other traditional packing materials to ensure safe arrival. Items of extreme delicacy are double boxed. However, we are not responsible for damage or loss during shipment.
CLAIMS FOR DAMAGE/LOSS: If, despite our efforts, your order does arrive damaged, you must take the entire order (all contents and all original packing material) to your local U.S. Post Office to file a claim, they will provide the appropriate forms to file. IMPORTANT: Do not destroy the original box/packing materials as these must be presented at the post office and do not mail the damaged items back to us. This will void the U.S. Post Office insurance.
Claims for lost items may take 45 days or more to be resolved. Claims made through the USPS can only be filed after 30 days from original shipping date.
We are now offering a interest free 3 month Layaway plan. Please contact us via email if you wish to use this service.
Thank you for shopping at Treasured Things!