Policies and FAQ
|PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are
included on shipments made to U.S. addresses.
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
ATTENTION DOWNLOAD PURCHASER: When you order a download you will NOT be receiving anything in the mail, even though the mailing information is a built in part of the order form. Please, just click CONTINUE even though this page mentions "USPS Media Mail - Large Envelope" and then submit the order. Within moments of your order being submitted and your credit card being approved, a new page with a link to the download will come up. You have to click on that link to receive your download. Most items are shipped the very next business day after the payment is received or after it has cleared. All items are shipped First Class mail with Delivery Confirmation and are insured, when it is possible. Heavier items may be sent VIA Media Mail instead of First Class mail, at our discretion. Please note that if the delivery confirmation shows that your purchase was received, we and our insurance carrier consider it received and the claim is closed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped 3 business days after receipt
- If you are paying by credit card, your order will be shipped 3 business days after receipt
- If you are using our option for a payment service, your order will be shipped 3 business days after receipt
|SALES TAX: Sales tax will be applied to orders from Michigan residents only, since we are in Michigan too.
|OUR SHIPPING POLICY: Most items will be shipped by USPS-bookRate. Shipping and handling is free on orders shipped to U.S. addresses.We
may elect to ship by some other carrier and will notify you if that is the case. We ship worldwide, to approved countries. International customers must pay with a credit card; Visa or MasterCard, or at PayPal. All forms of payment must be made in U.S. funds. Your order will normally be shipped the next business day after your payment clears. POSTAGE IS EXTRA ON INTERNATIONAL ORDERS, EVEN IF THE SHOPPING CART SYSTEM COMES UP WITH THE “FREE SHIPPING NOTICE." FREE SHIPPING is only included When the item is sent to a U.S.A. address.
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: Downloads are NOT refundable but, email us if you have a problem and we will try to help you and too make you happy.
|OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund.
|Please note: Downloads are not refundable but if you have a problem with it, email me and I will assist you.
Thank you for shopping at Relics!