Policies and FAQ |
| PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped
Please allow SEVEN days from the time your payment is received until your order is shipped. Thank you.
Our email address is wbtsmem@gmail.com
- If you are using our option for a payment service, your order will be shipped
Please allow SEVEN days from the time your payment is received until your order is shipped. Thank you.
Our email address is wbtsmem@gmail.com
Please allow up to SEVEN days for your orders to be shipped after we receive your payment. Thank you! Any questions please email me at wbtsmem@gmail.com |
| SALES TAX: All purchases are subject to paying Florida sales tax, unless you have a resale tax certificate on file in Florida. That license must be for the sales of collectibles or memorabilia. Please submit such certificates to us prior to placing an order. Thank you for your cooperation. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. WE SHIP TO THE UNITED STATES ONLY. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must contact us immediately so that we can notify the proper party to initiate an insurance claim. Please retain all contents of the package including all the packing materials. Do not repack and do not mail the damaged items back to us. This will void the insurance and we will not be able to give you a refund.
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Thank you for shopping at War Between the States!
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